Help Center

Got Questions?

Welcome to the Eleven.11 Help Center! Here, you’ll find answers to all your questions about our customer service, return policies, and more. Whether you need help with initiating a return, understanding our policies, or getting in touch with us, we’re here to make the process simple and stress-free. Browse the FAQs below to find the information you need, or contact us directly for personalized assistance.
What is your return policy?
We accept returns within 14 days of purchase as long as the items are in their original condition—unworn, unwashed, and with all tags attached. A receipt or proof of purchase is required.

Yes, certain items are non-returnable, including final sale or clearance items, and personalized or custom orders.

To initiate a return, please contact us through the form on the contact page to receive a return authorization. Once approved, you’ll get further instructions on how to ship your item back.

Customers are responsible for return shipping costs unless the item was defective or incorrect. We’ll provide a shipping label if applicable.
Refunds are processed within 30 days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Yes, exchanges are available based on product availability. Contact us through the contact form on the contact page for assistance with arranging an exchange.

We accept Visa, Mastercard, American Express, and Discover.

Do you still have questions?

Our Help Center offers detailed information on customer service, returns, and more. If you can’t find what you’re looking for, don’t hesitate to contact us directly through the contact form on the customer service page.

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